samDock Troubleshooting
January 17, 2013 87 Comments
Note: “Audio Output Mode” setting not included in Galaxy S5. As a result, unfortunately, the samDock is not compatible with the Galaxy S5. These customers should see our dockBoss5 adapter.
Our new samDock cable opens up a world of options for Samsung Galaxy SIII & Note II owners to connect to a variety of high-quality iPod docks and speaker systems for charging, listening to audio, and syncing data. Never before has such a solution been created specifically for Galaxy devices. In most cases it is a seamless, plug-and-play accessory giving you instant access to your docking system’s features. However, we were just made aware of a very particular setting that may be preventing the samDock from working for some customers right off the bat. The good news is, there’s a simple solution.
If you connect your Galaxy SIII or Note II to a docking station with the samDock and you are able to get charging but not audio, you’ll want to make sure that you have enabled your device to send audio through it’s micro USB connector. To do this, go into the settings menu, click on the “Accessory” tab, and ensure “Audio output mode” is selected with a check mark (see image). On some devices, that “Accessory” tab may be named “Dock” instead, but the menu you’ll find within is the same, and the solution is just as simple. If you have confirmed that Audio output mode is enabled and you still have trouble getting the samDock to work, please don’t hesitate to contact our service department at www.cablejive.com/service and we’ll be happy to help you further from there.
I am getting a lot of static. Do you have a suggestion for that?
That’s certainly not normal, and it’s not something we have a “general” solution for. However, if you get in touch with our service team they’ll be happy to work out the specifics with you and help get this issue corrected. Please contact our team at: http://www.cablejive.com/service
I just got my SamDock and hooked my Galaxy Note II to our Ihome dock station. It produces an amount of static that makes it useless. Volume doesnt change the level of static. Meaning it is not volume controlled. You can drown it out if you crank it up but that not our preferred level for enjoyment.
I’m sorry to hear about this issue with your samDock. That certainly does not sound like normal behavior. Please contact our service team about this issue and they’ll be happy to help you from there: http://www.cablejive.com/service
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The samDock Device does not work with my Bose Dock Station. My cell is a Samsung Galaxy S3 and a iPod 30GB
Sorry to hear that Mike, the samDock should work with Bose Docking Stations just fine. As long as you’ve ensured that you have Audio Output Mode enabled and it still isn’t working, please contact our service department at http://www.cablejive.com/service and we’ll be happy to help you resolve this issue from there.
I have the samsung galaxy 111 and I connect it to our Bose sound dock, the sound stops and starts every 2 seconds,very annoying, the samdock also does not recharge the phone,I have set my phone to the correct audio out put and to get any sound ,I have to wiggle the 30 pin female connection back and forth to hear any thing,(stops and starts).I will try with a friend’s sound dock later, but it seems to me that there is an issue with the samdock 30 pin female connector or the samdock is not a 100 percent compatible with the Bose sound docks,any insight would be helpful
Regards
mark
Any idea if this works in a 2008 Audi a4 Quattro? Its stock stereo has a built in ipod connector in the glove capartment.
Thanks
Thank you for your interest in our products. We have no reported issues between the samDock and any Audi systems currently. Regardless, you can return anything you order from us within 60-days from your original date of purchase, so you’re welcome to give it a try and return it if isn’t compatible for you.
Great! Mine will be arriving tomorrow.
Awesome, thanks for your business with us!
I have a Samsung galaxy S4 & can get audio from an older ipod dock/alarm clock using the samdock but not frommy Sony docking system, charges only. Have tried the trouble shooting suggestion but still no sound, any suggestions? Use of the samdock with this dock was the main reason for my purchase of this device.
First off, thank you for your business with us. I’m sorry to hear about this issue, but our support team will be happy to assist you with it. Please contact our support team at http://www.cablejive.com/service and they can help resolve this issue with you from there.
You must have an little Icon when you connect SG SIV device, just in the dockstation initial screen (those that you can see automaticly when connect the S4 to Sony Dock through the cable). Click the icon (up-right) and sound will outpout to the dock. Works with my Sony Personal Audio Docking System ICF-DS11iP.
Is there going to be a lightning connector version of this any time soon?
Thanks for your interest in our products Scot! We are researching a number of potential Lightning connector accessories currently. While we have nothing concrete on an exact “Lightning-version of the samDock” just yet, we will be releasing a product this summer that will allow you to connect ANY device to a 30-pin docking station (including Lightning-connector iDevices). You can sign up to be notified when that product is available on this page:
http://www.cablejive.com/products/dockBoss-for-iPhone-5.html
I have a infinity fx35 2009 that has a apple wire when I plug my samdock i get no music it even doesn’t recognize the my phone samsung galaxg s3 help
First off, thank you for your business with us. I’m sorry to hear about this issue, but our support team will be happy to assist you with it. Please contact our support team at http://www.cablejive.com/service and they can help resolve this issue with you from there.
When I connect my Samsung Galaxy 4 to the samdock and my ipod cable in the car it doesn’t play music and I get a screen that I have never seen before and can’t get out of the screen while it is plugged in. Does this cable work with the Galaxy 4 or do I need to return it?
Hi Rebecca. First off, thank you for your business with us. I’m sorry to hear about this issue. That certainly doesn’t sound like normal samDock behavior. Please contact our support team at http://www.cablejive.com/service, and they’ll be happy to help resolve this issue with you from there.
fwiw, I have the Galaxy s4 and use the Samdock to connect to the specialized iPod cable of the lockpick of my 2012 Jeep Wrangler RHR car radio. I thought I had become so clever i’d never be able to hear the audio through my car radio again but the Samdock works like a charm.
Thanks for your business and support Kevin!
When connected to my S3, will I be able to change the track with the buttons on my steering wheel?
Thanks for your interest in our products. The samDock does not currently provide remote functionality, so you’d have to use the controls on your S3. However, it is something we are looking into, with hopes of possibly including it in the future.
I am using a Samsung Galaxy Nexus with a Sony iPod Dock/Radio/Alarm Clock. The android operating system is 4.2.1.
The phone will charge when docked using the cable, but not audio. I do have an Audio option, under a Dock heading in the Sound section in the Settings app … but the Audio option is greyed out and not selectable, even when the phone is “docked” via the cable.
Does the cable work with Samsung Galaxy Nexus phones? Does it work with Sony Docking units? (My iPod Touch works fine with the Sony unit.)
I’m sorry to hear about this issue, but the samDock is only compatible with Samsung devices which they have allowed “Audio Output Mode” to be enabled. As far as we are aware, the only Samsung devices that have this ability are the Note 1 & 2, and the Galaxy S3 & S4. If that option is greyed out for you no matter what, then it is likely that the Galaxy Nexus does not have this capability.
Regardless, please get in touch with our support team so they can help try to resolve this issue with you, or set a return up for you:
http://www.cablejive.com/service
Is the Samdock compatible with the S4?
Many thanks
Hi Kevin. First off, thank you for your interest in our products. To answer your question, yes, the samDock is compatible with the Galaxy S4 (and as the post above reads, you’ll want to make sure Audio Output Mode is enabled).
does the samdock work with infinity g 37x ipod car connector?
First off, thank you for your interest in our products. We aren’t aware of any issues between the samDock and Infiniti G37x systems currently. However, our samDock cable has had some compatibility issues in the past with certain other Infiniti systems, so it’s possible that you could run into a compatibility issue here.
Regardless, anyone can return anything they order from us within 60-days from your original date of purchase, so you’re welcome to give it a try and return it if isn’t compatible for you.
Hi guys, I have this samdock for my SGS2 I believe it should work with my phone, but when I connected it to the car stere ipod cable it just does nothing no sound no charging.
First off, I’m sorry to hear about this issue. The samDock is only compatible with Samsung devices which they have allowed “Audio Output Mode” to be enabled (as detailed in the post above). You’ll want to ensure that is enabled in your S2 settings as I believe Samsung has enabled this feature for S2s. If it is enabled and you still do not hear any audio, then there may be some other issue at work here.
If that is the case, please get in touch with our support team so they can help try to resolve this issue with you:
http://www.cablejive.com/service
just got the samdock and connected with galaxy s2 and sony docking station. audio output mode is enabled. no audio, only charging…please help
sorry. works. had a false setting in the docking station (audio in instead of ipod)
No worries, glad your problem is resolved! Thanks for your business!
Is samdock compatible with samsung galaxy s2 ?
Yes, samDock is compatible with Samsung Galaxy S2 as long as you have Audio Output Mode enabled.
Samsung Galaxy S3 connected to a Bose Docking station via a new Samdock cable – horrendous static and assorted interference. The connection between 30 pin plug and Docking station doesn’t feel as positive as it might. This is a serious disappointment and the only option pro tem is keep my old iphone. ..long term though will be to dump the Galaxy – docking station is more expensive than the phone!
I’m sorry to hear about this issue. We’ve tested the samDock numerous times on our own Galaxy S3 and Bose SoundDock music stations here in our offices, so I can assure you this is not normal functionality. There must be some other issue at work here, and it is most likely that you have a defective cable. Please get in touch with our support team so they can help resolve this issue, and get you a replacement if needed:
http://www.cablejive.com/service
I received my samDock cable and when I plug it into my Klipsh iGroove HG it will play the sound but will not charge my Galaxy S3. The same thing happens when I connect it to my ipod cable and boat stereo. I get sound but know charging. I ordered two cables and both do the same thing. What am I missing?
Mike, I’m sorry to hear about this issue. I noticed that you’ve had some communication with our service team recently via email. You should see a new email from them shortly, where they will be able to help you further from there. I apologize for any confusion, and I assure you we’ll help resolve this with you.
I am very interested in getting one to connect Galaxy S4 to my Sony docks but postage from the US to Australia (and especially the return postage if it doesn’t work!) is prohibitively expensive. Is there anywhere in Australia that stocks the Samdock? Thanks
Thanks for your interest in our products Kylie. Unfortunately, we don’t have any Australian resellers of samDock currently, however we hope to in the future. Regardless, what Sony docking system do you have specifically? If you can tell me that, I’ll be happy to check for any known issues (or confirmed successes) in our service system for you.
I have a Samsung galaxy note 2 and I am having problems trying to play music through my speakers it’s charging and I made sure that it is on the right settings I also tried to use it on another pair of speakers
I’m sorry to hear about this issue. Please get in touch with our support team so they can help resolve this issue, and get you a replacement if needed:
http://www.cablejive.com/service
Hi can anyone tell me if the cable jive is compatible in my audi q7 , I have a iPhone connection in the glove compartment and have a cable jive connector for my galaxy 3 , I can link the male iPhone connection to the female cable jive connector although it charges i can’t seem to get music through my sound system ,all the phone connections are correct as I can get music from my docking station- please help , Gary
First off, thank you for your business with us Gary. We aren’t aware of any issues between the samDock and Audi Q7 systems currently. However some of our other dockBoss cables, which use very similar technology, have had some compatibility issues in the past with those systems, so it’s possible that you may be experiencing a compatibility issue here.
I notice you’ve had communication with our customer service team as of August 23rd. Please contact them regarding this issue so we can provide you with some kind of resolution.
Hi I have an onkyo doc station plays my iphone and iPods,I have recently bought the samdock cable for my samsung s3 it doesn’t recognise my phone but charges fine the music plays but only from the phone. I have entered the correct settings but still no joy any ideas on how to resolve this problem. Thanks.
First off, thank you for your business with us. I’m sorry to hear about this issue. Please contact our service team so they can help resolve this issue with you:
http://www.cablejive.com/service
I just received my samdock and it charges my phone perfectly, but I have a lot of static when I turn the music on..It isn’t my sony dock having the problem as I have an Ipod and it works great on the dock..help
First off, thank you for your business with us. I’m sorry to hear about this issue. Please contact our service team so they can help resolve this issue with you:
http://www.cablejive.com/service
Would this work with a Sony Xperia z or z1?
Thanks for your interest in our products. To answer your question, the samDock is only compatible with Samsung Galaxy devices, so it would not work with the Sony Xperia, or any other non-Samsung Android device. However, you can use any of our other dockBoss devices with your Sony Xperia:
dockBoss: http://www.cablejive.com/products/dockBoss.html
dockBoss5: http://www.cablejive.com/products/dockBoss5.html
dockBoss air: http://www.cablejive.com/products/dockBoss-air.html
Love this product. Thanks for saving my Bose and iHome from Goodwill!
Glad to hear! Thanks for your business and support of our company Kristin!!
Is the sam dock compatable with galaxy ace2 smartphone
Thanks for your interest in our products. Does your Galaxy Ace 2 smartphone have the Audio Output Mode option as shown in this post?
Hi
I bought a SamDock Samsung Adapter cable for my Samsung Galaxy S3 about a month ago. It is NOT working on my 2008 infiniti G37S when I plugged it in my iPod cord extender.
I tried the troubleshooting above and nothing works
Please advise!
First off, thank you for your business with us. I’m sorry to hear about this issue. Please contact our service team so they can help resolve this issue with you:
http://www.cablejive.com/service
Patrick, I noticed you are currently working with our service team on this issue. You should see a response from them Monday afternoon.
Hi ther I bounght a samdock but I cant get it to work with my sony rdh-gtk11ip can you help
Sorry to hear about your issue Scotty. Please contact our Support Team, they’ll be happy to help resolve this issue with you:
http://www.cablejive.com/service
hey just wondering does the samdock cable work with Alpine radio car head units, cant remember my model, sorry. also is it compatible with Note 3s
Thanks for your interest in our products! The samDock is compatible with the Galaxy Note 3, however it has had compatibility issues with a few Alpine digital audio systems. If you had the model number I could check for your specific unit. Regardless, you can return anything you order from us within 60 days from your original date of purchase, so feel free to order one to try and return it if it does not work for you.
Hi, does this work with pioneer audio systems? In particular the XW-NAS3-K
Thanks for your interest in our products! The samDock, like our other dockBoss products, has had some compatibility issues with some of Pioneer’s digital audio systems, and we’ve had one report of it not working with the XW-NAS3-K, so I’m not sure it would work for you currently. We will continue to look into this issue, in hopes of finding a solution for a future version of this product. Hopefully our products can help you elsewhere. If your car system has an AUX audio input, you can use our dockBoss air Car kit to connect devices to your system wirelessly via Bluetooth:
http://www.cablejive.com/products/dockBoss-air-Car.html
I have changed the settings on accessories and all I get is my phone charged. Still no sound. What do I do now?
Sorry to hear about this issue, there must be something else going on here. Please contact our service team so we can help resolve this issue with you:
http://www.cablejive.com/service
Hi why my samdock got static noise when I plug it into my player?
I’m sorry to hear about this issue, you certainly shouldn’t be hearing any static with the samDock. Please get in touch with our service department so we can help resolve this issue with you:
http://www.cablejive.com/service.html
What about the compatibility of Galaxy S4 with JVC KW-AVX840 thru the SamDock? Also, with Sharp speakers DK-KP80?
I’ve just checked in our system and we have no reported issues with either of those systems yet. Regardless, you can return anything you order from us within 60-days from your original date of purchase, so you’re welcome to order anything from us to try, and return it if it does not work as you’d hoped.
Hi,
I am having trouble with my samsung note 2 ‘s sound. The sound works through my stereo surround but is very distorted. What do I need to do to change this.
I’m sorry to hear about this issue. Please get in touch with our service department so we can help resolve this issue with you:
http://www.cablejive.com/service.html
Hi can you confirm if this product works with a Samsung galaxy note 3?
Thank you for your interest in our products. To answer your question, yes, the samDock is perfectly compatible with the Galaxy Note 3. Please check the compatibility guide on the samDock product page to check for compatibility with your specific iPod system:
http://www.cablejive.com/products/samDock.html
If you have any further questions, feel free to get in touch with our support team:
http://www.cablejive.com/service.html
Just bought this and can’t get it to work with Galaxy Fame. Is it incompatible?
I’m sorry to hear about this issue. Please get in touch with our service department so we can help resolve this issue with you:
http://www.cablejive.com/service.html
Is the sam dock compatable with galaxy tab 10.1?
Thank you for your interest in our products. The samDock is only compatible with Samsung Galaxy devices that Samsung has enabled their proprietary “Audio Output Mode” function to work on, such as the Galaxy S2-4, & Notes 1-3. If you are looking for a product to allow any non-iPod device to connect to an iPod speaker system for charging and audio, you’ll want to see our dockBoss5 adapter:
http://www.cablejive.com/products/dockBoss5.html
The Sam Dock worked great on my older Samsung droid. I just upgraded to a Samsung Note4, do you have a product that will work with older bose sounddock and note 4?
First off, thank you for your interest in our products. Unfortunately, the samDock is incompatible with the Galaxy S5 & Note 4, because Samsung has removed support for the “Audio Output Mode” feature in those devices, which the samDock uses to provide audio functionality.
We are disappointed, but it appears Samsung wanted to move in another direction with regards to this functionality that they had previously supported in their Galaxy S2-4 and Notes 1-3. For now, we recommend Galaxy S5 & Note 4 customers see our dockBoss5 adapter in order to get both charging and audio from your S5 device through a 30-pin iPod stereo system:
http://www.cablejive.com/products/dockBoss5.html
The dockBoss5 is compatible with any iPod system that the samDock is compatible with, so it should work well with your Note 4. Regardless, you can return anything you order from us within 60-days from your original date of purchase, so you’re welcome to order anything from us to try, and return it if it does not work as you’d hoped.
Is the samDock compatible with the ipod docking station in the 2013 Mercedes C-250. I have a Samsung Galaxy Note 2.
– Steve
Thank you for your interest in our products. If your 2013 Mercedes uses the stock Mercedes iPod connection system, then unfortunately our dockBoss products (including samDock) are incompatible with that system. If you are using an aftermarket system, then please message our support team directly with the brand & model of your aftermarket iPod system and they will be happy to check compatibility for you. If your Mercedes system has an AUX input, you could use our dockBoss air Car kit to play audio through your system that way.
I have a note 3 will this work? It isn’t at the moment
The samDock should work just fine with the Galaxy Note 3. I’m sorry to hear you are having trouble. Please get in touch with our support team directly so we can help you further with this issue:
http://www.cablejive.com/service.html